Refund and Return Policy

Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You may return most items within 14 calendar days of receiving your order.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

• Some products (such as opened cosmetics, skincare, or personal care items) cannot be returned for hygiene reasons, unless they are defective.

Refunds

• Once we receive your returned item, we will inspect it and notify you.

• If approved, your refund will be processed within 7–10 business days to your original payment method.

• Shipping fees are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same product, please contact us at [your email].

Return Shipping Costs

• You will be responsible for paying the shipping costs for returning your item, unless the product is defective or the wrong item was sent.

How to Request a Return

• Please email nicolene@extraordinaireartistry.co.za  with your order number and details of the product you wish to return.